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Privacy Policy

Purpose of the Privacy Policy

Pharmacoidea Kft. (6726 Szeged, Derkovits fasor 7-11., hereinafter: service provider, data controller), as data controller, acknowledges the contents of this legal notice as binding upon itself. It undertakes to ensure that all data processing activities related to its operations comply with the requirements set out in this policy, the applicable national legislation and the legal acts of the European Union.

The privacy principles applicable to the Data Controller’s data processing activities are continuously available at https://pharmacoidae.shop.hu.

The Data Controller reserves the right to amend this Privacy Policy at any time. Naturally, its audience will be informed of any changes in due time.

If you have any questions regarding this notice, please contact us and our colleague will answer your enquiry.

The Data Controller is committed to protecting the personal data of its customers and partners and considers respect for its customers’ right to informational self-determination to be of particular importance. The Data Controller treats personal data confidentially and takes all security, technical and organisational measures necessary to ensure the security of the data.

The Data Controller describes its data processing practices below.

Details of the Data Controller

If you wish to contact our Company, you can reach the Data Controller at info@pharmacoidea.eu or +36-70/672-6221.

The Data Controller deletes all emails received, together with the personal data contained therein, no later than 5 years after the data were provided.

Name: Pharmacoidea Kft.

Registered office: 6726 Szeged, Derkovits fasor 7-11.
Company registration number: 06-09-010412
Name of the registering court: Company Registry Court of the Szeged Regional Court
Tax number: 13660271-2-06
Phone number: +36-70/672-6221
Email: info@pharmacoidea.eu

Data Protection Officer

Name: Dr. Tamás Letoha
Phone number: +36-30/257-7393

Technical Data

When selecting and operating the IT tools used for processing personal data in the course of providing its services, the Data Controller ensures that the processed data:

  • are accessible to authorised persons (availability);
  • have assured authenticity and authentication (authenticity of data processing);
  • have verifiable integrity (data integrity);
  • are protected against unauthorised access (confidentiality of data).

The Data Controller protects the data by appropriate measures against unauthorised access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction.

The Data Controller ensures the security of data processing through technical, organisational and structural measures that provide a level of protection appropriate to the risks associated with data processing.

During data processing, the Data Controller maintains:

  • confidentiality: protecting information so that only authorised persons can access it;
  • integrity: protecting the accuracy and completeness of information and the methods used to process it;
  • availability: ensuring that authorised users can access the required information and related tools whenever necessary.

Cookies

Purpose of cookies

  • they collect information about visitors and their devices;
  • they remember visitors’ individual settings, which may be used, for example, when carrying out online transactions, so that they do not need to be entered again;
  • they facilitate the use of the website;
  • they provide a high-quality user experience.

For the purpose of providing personalised services, a small data package called a cookie is placed on the user’s computer and read during subsequent visits. If the browser returns a previously saved cookie, the service provider managing the cookie can link the user’s current visit with previous visits, but only in relation to its own content.

Duration of data processing

The storage period of the relevant cookie; further information is available here:

Google general cookie information: https://www.google.com/policies/technologies/types/

Google Analytics information: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=hu

Facebook information: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

Legal background and legal basis of cookies:

The legal basis for data processing is your consent pursuant to Article 6(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

Main characteristics of the cookies used by the website:

Strictly necessary cookies: These cookies are essential for using the website and enable the use of its basic functions. Without them, many functions of the website will not be available to you. The lifetime of these cookies is limited exclusively to the duration of the session.

Cookies used to improve the user experience: These cookies collect information about how users use the website, for example which pages they visit most frequently or what error messages they receive from the website. These cookies do not collect information that identifies the visitor; they work with entirely general and anonymous information. The data obtained from them are used to improve the performance of the website. The lifetime of these cookies is limited exclusively to the duration of the session.

Third-party cookies (analytics)

Google AdWords cookie: When someone visits our website, the visitor’s cookie ID is added to the remarketing list. Google uses cookies – such as NID and SID cookies – in Google products, for example to personalise advertisements displayed in Google Search. These cookies are used, for example, to remember your most recent searches, your previous interactions with advertisers’ advertisements or search results, and your visits to advertisers’ websites. The AdWords conversion tracking function uses cookies. To track sales and other conversions resulting from advertisements, cookies are saved on the user’s computer when the person clicks on an advertisement. Common uses of cookies include selecting advertisements based on what is relevant to the particular user, improving campaign performance reports, and avoiding the display of advertisements that the user has already seen.

Google Analytics cookie: Google Analytics is Google’s analytics tool, which helps website and application owners gain a more accurate understanding of their visitors’ activities. The service may use cookies to collect information and generate reports from statistical data concerning website usage without individually identifying visitors to Google. The main cookie used by Google Analytics is the “__ga” cookie. In addition to reports generated from website usage statistics, Google Analytics – together with certain advertising cookies described above – may also be used to display more relevant advertisements in Google products (for example, Google Search) and across the internet.

Remarketing cookies: Advertisements may be shown to previous visitors or users while browsing other websites on the Google Display Network or when searching for terms related to our products or services.

Session cookie: These cookies store the visitor’s location, browser language and payment currency. Their lifetime lasts until the browser is closed or for a maximum of 2 hours.

Mobile version, design cookie: Detects the device used by the visitor and switches to full view on mobile devices. Lifetime: 365 days.

Cookie acceptance cookie: When arriving on the website, the user accepts the statement regarding the storage of cookies in the warning window. Lifetime: 365 days.

Facebook Pixel (Facebook cookie): The Facebook Pixel is a piece of code that enables reports to be generated on conversions on the website, allows target audiences to be created, and provides the website owner with detailed analytical data regarding visitors’ use of the website. With the help of the Facebook Pixel, personalised offers and advertisements may be displayed to website visitors on Facebook. Facebook’s privacy policy can be viewed here: https://www.facebook.com/privacy/explanation

If you do not accept the use of cookies, certain functions will not be available to you. Further information on deleting cookies can be found at the following links:

Online order-related data

Personal data requested during online ordering: name, email address, telephone number, billing address, shipping address.

Online administration-related data

Personal data requested during online administration: name, email address, telephone number, billing address, shipping address.

Purpose, method and legal basis of data processing

General data processing principles

The Data Controller’s data processing activities are based on voluntary consent and/or statutory authorisation. In the case of data processing based on voluntary consent, data subjects may withdraw their consent at any stage of the data processing.

In certain cases, the processing, storage and transmission of certain data are required by law, of which our customers will be informed separately.

We draw the attention of persons providing data to the Data Controller to the fact that if they provide personal data other than their own, it is the responsibility of the person providing the data to obtain the consent of the data subject.

The Data Controller’s data processing principles are in accordance with the applicable data protection legislation, in particular the following:

  • Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information (Info Act);
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR);
  • Act V of 2013 on the Civil Code;
  • Act C of 2000 on Accounting;
  • Act LIII of 2017 on the Prevention and Combating of Money Laundering and Terrorist Financing;
  • Act CCXXXVII of 2013 on Credit Institutions and Financial Enterprises.

Physical locations of data storage

Your personal data (i.e. data that can be linked to you personally) may come into our possession in the following ways: on the one hand, technical data related to the computer, browser software, internet address and pages visited by you are automatically generated in our computer system in connection with maintaining the internet connection; on the other hand, you may provide your name, contact details or other information if you wish to establish personal contact with us while using the website.

Data technically recorded during operation of the system include the data of the data subject’s computer generated during the interaction and recorded by the system as an automatic result of technical processes. The automatically recorded data are automatically logged by the system upon login and logout without any separate declaration or action by the data subject. Except in cases required by law, such data cannot be linked with other personal user data.

Data transmission, data processing and persons with access to the data

Name of data processor: Websupport Magyarország Kft.
Registered office of data processor: 1132 Budapest, Victor Hugo u. 18-22.
Phone number of data processor: +36-1/700-2323
Email address of data processor: info@mhosting.hu

Name of data processor: OTP Mobil Szolgáltató Kft.
Registered office of data processor: 1143 Budapest, Hungária krt. 17-19.
Phone number of data processor: +36-1/366-6611
Email address of data processor: ugyfelszolgalat@simple.hu

Under its agreement with the Data Controller, the Data Processor assists with the administration of orders. In doing so, the Data Processor processes the data subject’s name, address, telephone number, number of orders and dates of orders within the civil law limitation period.

Rights of the data subject and means of enforcement

During the period of data processing, you are entitled to the following rights under the Regulation:

  • the right to withdraw consent;
  • access to personal data and information relating to data processing;
  • the right to rectification;
  • restriction of processing;
  • the right to erasure;
  • the right to object;
  • the right to data portability.

If you wish to exercise your rights, this will involve your identification and the Data Controller will need to communicate with you. Therefore, personal data will need to be provided for identification purposes (however, identification may only be based on data that the Data Controller otherwise already processes about you), and your complaints relating to data processing will be available in the Data Controller’s email account for the period specified in this Privacy Policy for handling complaints. If you have been our customer and wish to identify yourself for complaint handling or warranty administration, please also provide your order ID. Using this information, we can identify you as a customer.

The Data Controller will respond to complaints relating to data processing within 30 days at the latest.

Right to information

The Data Controller takes appropriate measures to provide data subjects with all information referred to in Articles 13 and 14 of the GDPR concerning the processing of personal data, and all information under Articles 15–22 and 34, in a concise, transparent, intelligible and easily accessible form, using clear and plain language.

Right of access by the data subject

You have the right to obtain confirmation from the Data Controller as to whether your personal data are being processed and, where such processing is taking place, you have the right to:

  • access the personal data being processed; and
  • receive information from the Data Controller regarding:
  • the purposes of the processing;
  • the categories of personal data processed about you;
  • information about the recipients or categories of recipients to whom the Data Controller has disclosed or will disclose the personal data;
  • the envisaged period for which the personal data will be stored, or, if this is not possible, the criteria used to determine that period;
  • your right to request the Data Controller to rectify or erase personal data concerning you or restrict their processing, and, where processing is based on legitimate interests, to object to such processing;
  • the right to lodge a complaint with a supervisory authority;
  • where the data were not collected from you, any available information as to their source;
  • the existence of automated decision-making, including profiling, where such procedures are used, and at least in such cases meaningful information about the logic involved, as well as the significance and the expected consequences of such processing for you.

The purpose of exercising this right may be to establish and verify the lawfulness of data processing; therefore, in the event of repeated requests for information, the Data Controller may charge a reasonable fee in return for providing the information.

The Data Controller provides access to personal data by sending the processed personal data and related information to you by email after you have been identified. If you have a registered account, access is provided by allowing you to view and verify the personal data processed about you by logging into your user account.

Please specify in your request whether you are requesting access to personal data or information relating to data processing.

Right to rectification

You have the right to request that the Data Controller rectify inaccurate personal data concerning you without undue delay.

Right to erasure

The data subject has the right to request that the Data Controller erase personal data concerning them without undue delay where one of the following grounds applies:

  • the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • the data subject withdraws the consent on which the processing is based and there is no other legal ground for the processing;
  • the data subject objects to the processing and there are no overriding legitimate grounds for the processing;
  • the personal data have been unlawfully processed;
  • the personal data must be erased in order to comply with a legal obligation under Union or Member State law to which the Data Controller is subject;
  • the personal data have been collected in relation to the offer of information society services.

Erasure of the data may not be requested where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation under Union or Member State law applicable to the Data Controller, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller; for reasons of public interest in the area of public health, or for archiving purposes, scientific or historical research purposes or statistical purposes in the public interest; or for the establishment, exercise or defence of legal claims.

Right to restriction of processing

At the request of the data subject, the Data Controller restricts processing where one of the following conditions applies:

  • the accuracy of the personal data is contested by the data subject, in which case the restriction applies for a period enabling the accuracy of the personal data to be verified;
  • the processing is unlawful and the data subject opposes the erasure of the data and requests restriction of their use instead;
  • the Data Controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; or
  • the data subject has objected to processing, in which case the restriction applies until it is established whether the legitimate grounds of the Data Controller override those of the data subject.

Where processing has been restricted, personal data may, with the exception of storage, only be processed with the data subject’s consent, for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the Union or a Member State.

Right to data portability

Where the processing is carried out by automated means, or where the processing is based on your voluntary consent, you have the right to request that the Data Controller provide you with the data you have provided to the Data Controller, which the Data Controller will make available to you in XML, JSON or CSV format. Where technically feasible, you may request that the Data Controller transmit the data in this format to another data controller.

Right to object

The data subject has the right, on grounds relating to their particular situation, to object at any time to processing of personal data concerning them which is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller, or for the purposes of the legitimate interests pursued by the Data Controller or by a third party, including profiling based on those provisions. In the event of an objection, the Data Controller may no longer process the personal data unless compelling legitimate grounds for the processing can be demonstrated which override the interests, rights and freedoms of the data subject, or where the processing relates to the establishment, exercise or defence of legal claims.

Automated individual decision-making, including profiling.

The data subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them.

Right to withdraw consent

The data subject has the right to withdraw their consent at any time.

Right to seek judicial remedy

In the event of an infringement of their rights, the data subject may bring proceedings against the Data Controller before a court. The court will handle the case as a matter of priority.

Data protection authority proceedings

A complaint may be lodged with the Hungarian National Authority for Data Protection and Freedom of Information:

  • Name: Hungarian National Authority for Data Protection and Freedom of Information
  • Registered office: 1125 Budapest, Szilágyi Erzsébet fasor 22/C. Postal address: 1530 Budapest, P.O. Box 5.
  • Phone: +36 1 391 1400
  • Fax: +36 1 391 1410
  • Email: ugyfelszolgalat@naih.hu Website: http://www.naih.hu

Other provisions

Information on data processing activities not listed in this Privacy Policy will be provided at the time the data are collected.

We inform our customers that the court, the prosecutor, the investigating authority, the misdemeanour authority, the public administration authority, the Hungarian National Authority for Data Protection and Freedom of Information, the Hungarian National Bank and other bodies authorised by law may contact the Data Controller for the purpose of requesting information, disclosure or transfer of data, or provision of documents.

The Data Controller will disclose personal data to the authorities only to the extent and in the amount strictly necessary to achieve the purpose of the request, provided that the authority has specified the exact purpose and scope of the data requested.

This document contains all relevant data processing information relating to the operation of the webshop pursuant to Regulation (EU) 2016/679 of the European Union (hereinafter: Regulation, GDPR) and Act CXII of 2011 (hereinafter: Info Act).

This Privacy Policy is effective from 11 August 2022.
Dated: Szeged, 11 August 2022.